Shipping & Returns
Shipping Policy
We ship via USPS by default. This includes all deliveries throughout America and to Canada. We do not have an option for overnight shipping from here. However, we aim to get all orders out within 1-2 business days.
We can, on request, arrange to use an alternative shipping carrier. Please just send us a message!
We have secured special rates to Canada that begin at $10 and to the UK that begin at $14. If, for some reason, these rates doesn't reflect on your order, please let us know and we will process it manually.
It is the international buyer's responsibility to know a package will make it through customs in their country. We also ship through the post office, so if you don't trust yours, you may want to work with a company called MyUS. Note that there are restrictions on some products, and we cannot ship some products to international destinations. Shipping outside of the US is at your risk, meaning we'll give it a try, but we are not replacing missing packages. In addition to shipping fees, local taxes, duties and customs fees may be charged on receipt of the package. If a package must be abandoned due to exorbitant costs, the customer is liable for the cost of the products.
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Customs arrangements and fees are the responsibility of the customer. We will not mark your package as a gift to avoid extra fees. Being honest allows us to continue shipping to your country.
Tracking is available on all US packages and most international. (Some countries do not use our tracking codes.) We email you this upon shipping, but if you lose the email, we can get you the tracking information.
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Return & Exchange Policy
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Returned Mail
Please ensure the correct shipping address is on your order as we will not send any replacement packages if the package was returned for the following reasons.
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The address provided by you was not correct.
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The package is unclaimed once attempted to be delivered.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a refund of the item cost. Custom Combos and subscription products are not available for returns as they are made specifically for you. We'll also pay the return shipping costs if the return results from our error (you received an incorrect or defective item, etc.).
How To Return
Unless there is a defect or the wrong item was sent, postage will be covered by the buyer. If the buyer received a free-shipping discount, the actual cost of shipping will be deducted from the refund.
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If you have not opened the mailed package, you can simply give it back to your mail carrier or take it to the Post Office and tell them you are "refusing it." This will send it back to us at no additional cost.
If you have opened the package but the bottle is still sealed, contact us to arrange a return.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days, more for international), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We'll notify you via e-mail of your refund once we've received and processed the returned item.